Privacy Policy

A legal disclaimer

RF1 Technical Services ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information, including:

1.1 Information You Provide to Us

When you interact with RF1 Technical Services, we may collect:

• Personal Information: Name, email address, phone number, company details, and job title.

• Account Information: Username, passwords (encrypted), and security settings.

• Billing Information: Payment details, invoices, and transaction history.

• Support Requests: Communications related to technical support, service inquiries, or troubleshooting.

1.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers.

• Usage Data: Pages visited, time spent on site, and interaction with our content.

• Cookies & Tracking Technologies: We use cookies, pixels, and analytics tools to improve user experience and security.

1.3 Information from Third Parties

We may receive additional information from:

• Business Partners & Service Providers: NinjaOne, SentinelOne, and other third-party integrations.

• Regulatory Authorities: If legally required for compliance or security audits.

2. How We Use Your Information

We use your information for the following purposes:

✔ Service Delivery & Account Management – To provide managed IT services, cybersecurity solutions, and vulnerability management.
✔ Security & Fraud Prevention – To detect, prevent, and respond to security incidents and unauthorized access.
✔ Regulatory Compliance – To meet legal, CMMC, NIST, DFARS, and data protection requirements.
✔ Billing & Transactions – To process payments, generate invoices, and provide customer support.
✔ Marketing & Communication – To send service updates, newsletters, and security advisories (only if you opt-in).
✔ Website & Service Improvement – To analyze trends, track performance, and enhance user experience.

We do not sell or rent your personal information to third parties.

3. How We Share Your Information

We may share your information only when necessary, including:

3.1 With Service Providers & Partners

We may share data with trusted third-party vendors who help us deliver our services, including:

• Cloud & Security Platforms (e.g., NinjaOne, SentinelOne)

• Payment Processors (for billing transactions)

• Regulatory & Compliance Entities (for security audits and certifications)

3.2 Legal & Compliance Disclosures

We may disclose information when required by law, court order, or regulatory mandate, including:

• Responding to legal requests, subpoenas, or law enforcement inquiries.

• Preventing fraud, security risks, or illegal activity.

• Protecting our users, business operations, and intellectual property.

3.3 Business Transfers

In case of a merger, acquisition, or business sale, your data may be transferred as part of the transaction. We will notify you of any changes to data handling policies.

4. How We Protect Your Information

RF1 Technical Services implements strong security measures to protect your data, including:

🔒 Encryption & Secure Storage – All sensitive data is encrypted both in transit and at rest.
🔒 Access Controls & Authentication – Only authorized personnel can access your information.
🔒 Regular Security Audits – We conduct routine vulnerability assessments to detect risks.
🔒 Compliance with Industry Standards – We follow CMMC, NIST 800-171, and DFARS security best practices.

Despite our efforts, no system is 100% secure. We encourage strong password practices and cybersecurity awareness to enhance data protection.

5. Your Privacy Rights

You have the following rights regarding your data:

✔ Access & Correction – Request a copy of the personal information we store about you.
✔ Data Deletion – Request deletion of your personal data, subject to regulatory compliance requirements.
✔ Opt-Out of Marketing – Unsubscribe from emails, newsletters, or promotional communications at any time.
✔ Restrict Processing – Request limits on how your data is used in certain cases.

To exercise these rights, contact us at: 📧 [Insert Contact Email]

6. Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small data files stored on your device that help improve your browsing experience and security.

6.2 How We Use Cookies

We use cookies to:

• Authenticate Users – Keep you logged in and manage account sessions.

• Improve Security – Detect unauthorized access attempts.

• Analyze Website Performance – Monitor user engagement and optimize website speed.

6.3 Managing Cookies

You can manage cookies through your browser settings to enable, disable, or delete stored cookies. However, disabling cookies may affect your ability to use certain site features.

7. Third-Party Links & Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices.
We encourage you to review their policies before sharing any personal information.

8. Data Retention Policy

We retain your data only as long as necessary for:

• Service Delivery & Contractual Obligations

• Legal & Regulatory Compliance

• Security & Fraud Prevention

Once no longer needed, data is securely deleted or anonymized.

9. International Data Transfers

If you access our services from outside the United States, your data may be processed in countries with different data protection laws. By using our services, you consent to international data transfers in compliance with applicable regulations.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in legal requirements

• Security enhancements

• Service improvements

We will notify users of significant updates via email or website announcements.